Main Line Issues

"Tim, one of the HEP service attendants, came out to survey our corroded pipes and assess the cost to repair a leak in our laundry room ceiling and upstairs bathroom sink. He was fantastic and one of the best customer service reps that I have ever encountered. He was calm, friendly, patient, knowledgeable, and super professional when it came to explaining every detail of our issue. He made me feel comfortable and confident in his company. We just need to work out financing details, but I’m pretty sure that we’ll go with HEP because of Tim. He is a wonderful representative for the company and in my opinion, he deserves accolades and a raise! He’s really great at his job and deserves all the recognition that he can get. Tim is an AWESOME employee and person and an invaluable asset to HEP!"

"Our Technician Robbie was great! He was extremely professional and worked very quickly to repair our septic tank. He had runners picking up the pump while he worked on other parts so the job could be finished as quick as possible."

"We recently needed help locating our septic tank, and Brett Nicely did a fantastic job. He arrived on time, was very professional, and quickly located the tank with the right equipment. He took the time to explain everything clearly and gave us a fair and detailed quote for the work needed. There was no pressure just honest, straightforward service. It was a relief to deal with someone so knowledgeable and respectful. If you’re dealing with septic or sewer issues, I highly recommend Hep for their expertise and great customer service."

"Called Hep for sewer not draining. Robbie called to tell us he was on his way. Robbie was professional and explained the best repair. We are 100%satisfied with the work Robbie performed. Zack and Colin called to tell us they were on the way. Both guys were very professional and explained all work they were doing. When they were done we could barely tell they had a good sized hole in the yard. We 100% recommend them."

"Had to have our main-line cleaned. Took around 30 minutes. Wonderful and fast service! Would highly recommend to anyone! Our technician Aaron Tatum, great guy! He gave us all the information that we would need for the future about our septic system and it's maintenance. You will not be over-loaded with unnecessary jobs or fees. I am more than pleased with my service today and will be using them again of any other issues arise."

"I had a large leak in my water pipe at the meter. HEP was able to come the afternoon I called and Tim the technician stayed late to fix the problem so I would not have to go without water service overnight."

"Chuck used a see snake camera in our clogged sewer line and helped us immensely. He was not only friendly, but completely professional! Highly recommend this company"

"Came out the day we called, brought a digger out that night, dug in the dark and some light rain. Got our septic dug and opened up, clog removed, and new bigger access pipe installed all in about 2 hours. Can't say anything bad about their service. Robbie, Dwayne, and Joe were great."

"Chuck came out and unclogged my main sewer line and was awesome! Would highly recommend him to anyone"

"Juston was the technician showed up at my home today to repair a sewer back up issue. Juston showed up in a timely manner and was very professional with what was done and how it was explained to me what he was going to do. After all said and done Juston spent about two hours taking care of a clog in the sewer line. He explained to me what he was doing with every step and showed me with a camera what exactly was happening. If I need any plumbing in the future I will definitely be calling HEP! Thanks Juston for a wonderful job!!"