Main Line Issues

"I want to thank Jordan, Jimmy, and Tyrone for saving us alot of money and taking time to fish bottles and cans out of our sewer main. We didn't have to tear up our driveway because of the hard work and time they spent doing this. I will personally ask for these guys in the future!"

"HEP got someone (Amanda) out the same day I called and I was notified properly by text and phone call updating me on the technicians arrival. Amanda arrived and immediately went to work inspecting the drain leak under my house. She got me the quotes/estimates I needed to move forward with repairs before she left. She was very thorough with everything down to explaining to me what was going on and what issues were where. She explained my options (and there were several thank goodness) in a way I understood so I really appreciated that. No repairs were done today as it's going to be a large job but she did take photos that she sent to my email and noted ALL the problem areas not just the one I initially told her about. She was also able to tell me they had financing options which is a lifesaver for me and my home, that's going to be a huge help! The cost of her taking about 2 hours at the end of her day crawling under my house was only $34 and I'm definitely going to be calling them again in the future with any of my plumbing needs. Thank you Amanda & HEP"

"Zak and Damien were just amazing! Spent almost 8 hrs under our house replacing all the pipes. No more leaks or overflowing. They were also polite, courteous and professional."

"Fernando was friendly and quick to identify the cause of the water leak."

"Had a leak in the ceiling. Called HEP and they sent Vladimir. The leaked stopped and he could not find it again. He did everything in his power to find out what happened. He even called for help. This young man was professional, courteous, and neat. Vladimir explained in detail what he was doing and why. He also gave us recommendations on what to look for if the leak returns. Highly recommended."

"Brett Nicely was anime. Very informative guy and very friendly. Was a HUGE help and saved house from flooding."

"Brett Nicely was amazing. He went above and beyond to get my leak fixed. Would definitely recommend!!!!"

"Josh and Damion were polite, very informative and helpful when inspecting and explaining our problem areas. Josh also informed and educated us on things we didn't even know was going on with our plumbing. It was nice he didn't rush through the inspection just to get to his next customer also."

"Nick did a terrific job of diagnosing my gas line problem. Very efficient and professional!"

"Josh here AGAIN. This will be my second 5 star review for the workers of HEP. This review is for Josh Herndon. This guy went above and beyond working past 2000 hours on a Sunday and he even went as far as to CRAWL BETWEEN floor joist on my house which has a basement to reroute a dryer vent that I couldn’t feed through due to other utility obstacles. I’m not sure what these workers of HEP get paid or how, but if I were HEP admin, I’d make sure they stay around. I’d also like to give a shout out to the crew HEP sent to replace the severely clogged/damaged drainage main. All the guys they sent out here to diagnose/work were too-notch…price wasn’t easy to swallow, but these guys can’t work for free and had better pricing to others compared in the Knoxville area."