Emergency Plumbing

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Emergency Plumbing | Plumbing

When a plumbing emergency strikes, every second counts. At HEP's Plumbing, we understand that unexpected issues like burst pipes, overflowing toilets, and major leaks can cause immense stress and potential damage to your home. That's why our dedicated team of expert plumbers is available 24/7, ready to provide swift and efficient emergency plumbing services. With just one call, you can count on us to arrive promptly, equipped with the latest tools and technology to diagnose and resolve your plumbing crisis on the spot. Trust HEP's Plumbing to handle your emergency with professionalism and care, restoring your peace of mind and protecting your home from further harm.

What Our Customers Say

"Brett came out and had our leak fixed in no time! Would definitely use again!"

Kim S.

"Has a leaky faucet. Was able to schedule online, which was super handy. Charles, gave me a call about 20 minutes before the appointment window, to notify me that he was on time and his estimated time of arrival. When Charles arrived, he applied his shoe covers and straight to the leaky faucet he went. He was very knowledgeable and professional. He took time to explain what he was doing and why. He solved the issue promptly. In our conversation I mentioned a previous plumber ghosted me on a quote for a plumbing upgrade we were wanting done, he said I won’t leave without getting you a quote. Promise kept! He looked at that job and got me a quote before he left the driveway!! Top notch service! We look forward to working with HEP & Charles in the future."

Stachia S.

"Todd Farner was very knowledgeable and gave fast service. Very friendly and courteous. Would recommend him to others needing plumbing service."

Patsy N.

"Todd Farner came out to help us with our plumbing issue on a Saturday evening. We greatly appreciate his professionalism and his character! He found the problem right away! Look forward to doing business with them again in ten future!"

Alison M.

"Hanniel did a wonderful job. He made a house call after normal hours and was able to help fix the plumbing issue. Highly recommend."

Patrick C.

"Charles L was so nice. He went above and beyond to make sure my plumbing was fixed. And he said he was not going to leave until it was. After he fixed the problem he cleaned up all the mess. Very good service! I would definitely call them back if i had any more problems and would ask for Charles L.!"

Janet M.

"I called HEP today with an emergency leak situation. I originally asked for a plumber as I thought a water pipe had busted between our walls. Charles showed up at our home, immediately put on his shoe covers and went to work. After checking the walls and going into our attic he discovered it wasn’t a water line, but a backed up condensate line from our upstairs AC. He explained everything, showed pictures, and immediately called his HVAC co-worker to bring the equipment which would fix the clog. Patrick showed up, immediately put on his shoe covers, and within an hour everything was fixed. Both of the guys traveled 45+ minutes on a Friday night, took the time to look for, find, explain, and fix the issue so we could run our AC again and sleep soundly. I can’t say enough about both Charles and Patrick! They respected our home, our time, they worked hard and fixed our problem while giving up their Friday night and driving long distances. 100% respect for HEP and 10/10 recommendation to anyone needing plumbing, heating, cooling, and more. Thank you Charles and Patrick, and the HEP team!"

GLa5s

"Zak did a great job fixing our leak. I appreciate his hard work."

Grant H.

"Daniel came to our home 2.5 hours sooner than promised and did very good work in a timely manner. He was very fair in price also. Very nice guy and excellent plumber."

Larry C.

"HEP’s Plumbing Specialist Nathan Hardesty came to my house today. Nathan is so professional & knowable about plumbing. He diagnosed and fixed the problem in a short amount of time. Thank You Nathan & HEP!!! 😊"

Mary G.

Rapid Response Emergency Plumbing in Tennessee

When a water line ruptures at midnight or a sewer line backs up during a holiday gathering, every minute matters. HEP company delivers true 24/7 emergency plumbing across Tennessee, restoring water flow and safeguarding property from extensive damage. With fully stocked service vehicles and certified technicians on standby, HEP mobilizes quickly to any address from the Smoky Mountains to the banks of the Mississippi River.

24/7 Dispatch Center

HEP’s locally staffed dispatch hub monitors calls around the clock, coordinating technicians throughout Knoxville, Nashville, Chattanooga, and surrounding communities. Whether the situation involves a flooded basement in Maryville or a frozen main in Johnson City, the nearest on-call plumber is routed immediately, reducing wait times and limiting water damage.

Comprehensive Emergency Capabilities

HEP’s emergency plumbing team arrives prepared to diagnose and fix issues on the first visit. Their trucks carry advanced diagnostic equipment, commercial-grade pumps, pipe thawing systems, and a wide inventory of replacement parts, allowing technicians to complete most repairs without a return trip.

Common Plumbing Emergencies Resolved by HEP

Burst supply lines and frozen pipes
Overflowing or clogged toilets
Sewer line backups and root intrusions
Water heater leaks or total failures
Sump pump malfunctions after heavy rain
Slab leaks undermining foundation stability
Gas line leaks impacting water-heating appliances

Why Tennessee Homeowners Trust HEP for Emergency Plumbing

State-licensed, background-checked plumbers with specialized emergency training
Live dispatchers—never automated systems—ensuring personal coordination
Up-front explanations of repair options before work begins
Modern tools such as trenchless sewer repair technology and thermal imaging
Strict job-site cleanup protocols to leave homes as neat as they were found

The HEP Emergency Plumbing Process

Immediate assessment of the water shut-off situation to limit property damage.
Comprehensive inspection with video cameras or acoustic leak detectors.
Clear explanation of the root cause and recommended repair strategy.
Rapid execution using quality parts approved for Tennessee building codes.
Verification testing to confirm normal water pressure and drainage.
Post-repair walkthrough outlining preventive measures for the future.

Preventive Tips to Reduce Plumbing Emergencies

Insulate exposed pipes in crawl spaces and attics to guard against winter freezing.
Schedule annual water heater flushes to prevent sediment buildup and leaks.
Install backwater valves in homes prone to sewer surges after heavy storms.
Avoid flushing wipes, cotton swabs, and grease to keep drain lines clear.
Test sump pumps each season by pouring water into the pit and confirming activation.

Serving Homes Across the Volunteer State

From rural cabins near the Cumberland Plateau to downtown lofts in Memphis, HEP company stands ready with dependable emergency plumbing services. Residents statewide rely on the team’s skilled workmanship, rapid deployment, and commitment to protecting homes from water and sewer disasters—day or night, rain or shine.

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