Emergency Plumbing

"OCTOBER, 2017 During a routine inspection on 10/20/17 as part of my new annual maintenance agreement begun in June of this year (see below), a technician verified what I already knew to be the case--I would have to replace my central heating/cooling system. My sales representative Gary, following an in-depth review of available options, led me successfully through the selection, purchase and installation scheduling for my new Carrier system. On October 26, 2017, the new system was installed by an excellent team of technicians--Joe Brown and Dart Crenans I could rate and review one by one so many of the usual areas of concern such as promptness, professionalism, personality, technical ability, etc. (all of which on a scale of 1-10 both would rate solid 10's), but let me make it simple--whatever it is one hopes for, expects, even demands in the area of service, multiply that by 10 (at least) and you have my final assessment score specifically for these two fine young men but applicable as well for all staff with whom I've been at contact at HEP, Inc. JUNE, 2017 My service was done on 06/09/17 in order to ( how can I put this ?) fix a "home-owner created plumbing problem". The service done by Jonathan Harter, along with David, was far beyond what I expected. . Totally understanding of my situation . Totally professional . Totally personable After the visit, I decided to opt for the annual maintenance program. When the time comes, I can only hope to have my new service performed as well as that performed recently by these two young representatives of HEP. Thanks so much."

"I had an excellent experience with Brett Nicely with HEP and his outstanding plumbing service. From start to finish, Brett demonstrated exceptional customer service, professionalism, and expertise. He thoroughly explained the issue, detailing what needed to be done and why, ensuring I fully understood the process. His knowledge and attention to detail were evident, making me feel confident in the work being performed. Brett went above and beyond to ensure the job will be done correctly and efficiently. If you're looking for a skilled and knowledgeable plumbing technician who truly cares about his customers, I highly recommend Brett Nicely with HEP."

"Ernest Kerekes from HEP was my technician for a leak I was having and got it fixed immediately! He was super friendly, worked quickly, asked if I’d like a quote on drywall repair as well and made sure to do a quality check when the work was complete. Will definitely be using HEP again and recommending them to everyone!"

"Josh Nickolas did an amazing job pumping our septic. We called in the morning and he had cleared up our problem before the end of the day. He was cheerful and professional! I’d recommend hep to anyone looking for fast, prompt, professional service"

"Jon was very helpful yesterday. He was prepared just for an inspection, but I had a simp pump issue. He was very willing to help me and fixed the problem. Great job!"

"I would highly recommend James Bai at HEP to pump out your septic tank. He was very professional and made sure our tank was up and running like new (as much as possible that is). He was also very knowledgeable when I asked questions on how to help maintain our system."

"Jonathan Burton was excellent and took care of my leaking sink quickly. Very personable too!"

"Joshua was very friendly and did an excellent job! He offered 2 solutions to my problem and I didn't feel pressured to take one over another. He explained some things about plumbing that I found interesting and he seemed to really enjoy his work. I am confident in the work he did. I was worried when I discovered the problem but felt reassured by his expertise."

"Jeremiah fixed burst pipe in wall in a timely manner. He was very friendly and good with the pets as well. Excellent service."

"Amanda was here today and she did a whole house preventative maintenance inspection on my plumbing and a diagnostic on a shower that is not functional and she was terrific"