Plumbing

"Jon was very helpful yesterday. He was prepared just for an inspection, but I had a simp pump issue. He was very willing to help me and fixed the problem. Great job!"

"I would highly recommend James Bai at HEP to pump out your septic tank. He was very professional and made sure our tank was up and running like new (as much as possible that is). He was also very knowledgeable when I asked questions on how to help maintain our system."

"Adam Haynes was here 1/15/16 to replace a washing machine 'house' (where the water comes in to the house). He was very professional and NEAT. Always vacuuming. This is the second time I used HEP and would recommend them from my experiences."

"Big thanks to Nathan Hardesty for doing the plumbing inspection in my home today. He was professional and provided me with several tips to prevent plumbing problems in the future."

"Hep came out the same day for a septic drain problem. Their technicians, Will and John, came out and accessed and fixed the problem in no time flat. Very professional and courteous. They deserve a pat on the back. Thank you."

"Quick and quality service. Great guys, dug up 2 tanks and pumped them both in a timely manner. I thought we needed a new pump, but these guys just pointed out all it was a pipe had disconnected so the pump wasn't pulling anything. Noticing the problem, they were quick to fix it. James and Pete, you guys rock!"

"Nathan analyzed the problem quickly and accurately (drywall anchors holding sink on wall had broken through the sheet rock after 30 months of using the sink)and effected repairs in about 90 minutes. He found 2 studs he could use which should make for a much stronger mount."

"OCTOBER, 2017 During a routine inspection on 10/20/17 as part of my new annual maintenance agreement begun in June of this year (see below), a technician verified what I already knew to be the case--I would have to replace my central heating/cooling system. My sales representative Gary, following an in-depth review of available options, led me successfully through the selection, purchase and installation scheduling for my new Carrier system. On October 26, 2017, the new system was installed by an excellent team of technicians--Joe Brown and Dart Crenans I could rate and review one by one so many of the usual areas of concern such as promptness, professionalism, personality, technical ability, etc. (all of which on a scale of 1-10 both would rate solid 10's), but let me make it simple--whatever it is one hopes for, expects, even demands in the area of service, multiply that by 10 (at least) and you have my final assessment score specifically for these two fine young men but applicable as well for all staff with whom I've been at contact at HEP, Inc. JUNE, 2017 My service was done on 06/09/17 in order to ( how can I put this ?) fix a "home-owner created plumbing problem". The service done by Jonathan Harter, along with David, was far beyond what I expected. . Totally understanding of my situation . Totally professional . Totally personable After the visit, I decided to opt for the annual maintenance program. When the time comes, I can only hope to have my new service performed as well as that performed recently by these two young representatives of HEP. Thanks so much."

"After calling several local plumbers, finally called HEP... very helpful young lady answered and set up a plumber to come out the same day. We had been out of water all day and Nathan Hardesty showed just after 7 pm, as he said he would and went right to work. In just over 30 minutes he had crawled under my house and fixed the problem. Very pleasant young man as was his helper. The price was a little higher than I anticipated, but well worth it since I didn't have to crawl under the house. Future needs will call HEP again and hope they send Nathan and his partner out again."

"Just had HEP out today to replace our outside spicket. We called the day before about the issue and they promptly came out next day and fixed same day. That is what I call excellence service!! We had a man named Jon come out and he was the nicest guy. Very friendly and quickly fixed our problem. Will definitely be using HEP for future needs and will be telling others of our great experience."